Use case · Replying to customer emails
Reply to customer emails with AI:
with ERP data and your approval.
Wyre helps you reply to customer emails with AI: it reads each email, identifies the customer and their order in the ERP, finds the data they ask for and drafts the reply. Your team reviews and approves it before it goes out; Wyre sends nothing without your confirmation.
Where it hurts
Why customer emails
eat hours every week.
The same questions
"Where is my order?", "can you send me the invoice?", "what was the price?". Answered by hand, every day.
Finding the data in three places
To reply you open the ERP, the CRM, look for the attachment and copy the data into the email.
Slow replies
A customer email waits hours, or days, until someone is free to look into it.
Where the reply comes from
Every reply,
drafted with your data.
What Wyre does · Email
Reads each email, understands what the customer asks and drafts the reply in your company's tone.
Hover over a source to see what it reads and what it does with it.
How it works
From a customer email
to a reply ready to approve.
Classifies each email
Reads what the customer asks and decides whether it is a question, a document request or an incident.
- Understands freely written emails, including long ones or with several questions.
- Identifies the customer with your CRM and ERP.
- Separates what can be answered with a data point from what needs a person.
Email · Customer identified → Email understood Finds the data in your ERP
Locates the order, invoice or balance the customer talks about and crosses it with what they ask.
- Finds the order or invoice even if the customer gives no number.
- Reads the real status in the ERP, not a generic answer.
- Keeps the source to cite it in the draft.
ERP · CRM → Data found Drafts the reply
Prepares the email with the data, your company's tone and the attachments needed.
- Replies in the customer's language.
- Attaches the document they ask for, such as the invoice or the price list.
- Shows where each figure comes from so you can check it.
Draft · Cited sources → Draft ready You approve before it goes out
You review the draft, edit it if needed and approve it. Only then does it go out.
- Sends nothing until your team approves it.
- Hands to a person whatever falls outside the defined rules.
- Logs the conversation in the CRM when you approve.
Approval · Log → Reply sent
What changes
Your customer emails, before and after.
The draft arrives with the ERP data and its source.
Your team reviews instead of writing.
Faster replies, always with your approval.
FAQ
Frequently asked questions
Wyre drafts the reply with the real data from your ERP and leaves it as a draft. Your team reviews it, edits it if needed and approves it. Nothing is sent without your confirmation, and everything is logged.
No. Wyre prepares the draft and your team decides whether to approve it, edit it or discard it. Only what you approve goes out.
From your ERP, your CRM and your documents: orders, delivery notes, invoices, balances, price lists. Every figure carries its source so you can check it before approving.
It hands them to the right person with the context already gathered. Wyre only proposes a reply when it finds the data needed.
Yes. It drafts in the language of the customer's email, and your team reviews the draft before it goes out.
Connect the mailbox and the tools you already use: ERP, CRM and the document folder. Wyre respects existing permissions, so each person only sees what they could already see.
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Contact
Which process should
Wyre take off your plate?
Tell us which manual work eats up most of your team's time, or which information you can't seem to join up. We'll build a demo around a real case from your business and, if it's a good fit, run a pilot with a measurable outcome.
Or email us directly at gonzalo@wyre.es