Use case · Knowledge management

Knowledge management
without writing docs.

Wyre's knowledge management builds your company memory from what already happens in your email, WhatsApp, Slack, CRM and Drive. Every answer cites its source and respects each person's permissions.

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Where it hurts

Where what your company knows
gets lost.

  1. In each person's head

    What was agreed with a customer lives in an email, a chat or the memory of whoever ran the account. When that person leaves, the context leaves too.

  2. The same questions, again

    Every new hire asks what has already been answered a thousand times, and ends up interrupting the person who knows the most.

  3. Searching for what was agreed

    Finding what was promised to a customer means opening email, the CRM and Drive. More time goes into searching than deciding.

Where the knowledge comes from

Your company memory,
built from what you already do.

What Wyre does · Email

Reads emails with customers and suppliers and extracts what was agreed: prices, deadlines and commitments. Nobody has to summarise them.

Hover over a source to see what it reads and what it does with it.

How it works

From scattered information
to answers with a source.

  1. Connect your sources

    Connect your email, Slack, CRM, Drive and WhatsApp. Wyre starts building the memory from what already exists.

    • Reads what you already have, without asking anyone to write documentation.
    • Ties every conversation and document to its customer, project or topic.
    • Respects permissions: each person only sees what they could already see.

  2. Understands the context

    Crosses what was said in a conversation with the CRM and the contract, and flags anything that does not add up.

    • Compares what was agreed by email with what the CRM and the contract say.
    • Spots the inconsistency, such as a different deadline or price depending on the source.
    • Shows it to you with the conflicting sources side by side, with no searching in three places.

  3. Answers with a source

    Ask in plain language and get the answer with the documents and messages it comes from.

    • Answers questions like what was agreed with a customer or how a process works.
    • Cites every source, so you can check the answer in one click.
    • Cuts search time from minutes to seconds.

  4. Acts after every call

    After a customer call, it proposes updating the CRM and assigning the follow-up. You approve it.

    • Summarises the call and extracts commitments and next steps.
    • Proposes updating the CRM and assigning the follow-up to the right person.
    • Nothing changes until you approve it, and everything is logged.

What changes

Your team's knowledge, before and after.

  • Memory that builds itself from your tools

  • Instant answers with a source

  • CRM updated after every call

FAQ

Frequently asked questions

  • It is using AI to make what your company knows available to the whole team. Wyre builds it from your email, Slack, CRM and Drive, and answers by citing where every fact comes from.

  • A wiki or Notion only works if someone writes and maintains the documents, and they rarely stay up to date. Wyre does the opposite: it reads what already happens in your tools, and can work alongside Notion if you use it.

  • No. Nobody has to write manuals or summarise meetings. The memory builds itself from the emails, messages, documents and records your team already produces.

  • Yes. Each person only gets answers based on what they already have permission to see in each tool. A private conversation or a restricted document does not show up for someone without access.

  • From your own connected sources: email, Slack, CRM, Drive and WhatsApp. Every answer cites the specific messages or documents it comes from, so you can check it.

  • It proposes the update and you approve it. After a customer call, Wyre prepares the CRM changes and assigns the follow-up, but nothing changes until your team confirms it.

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Contact

Which process should
Wyre take off your plate?

Tell us which manual work eats up most of your team's time, or which information you can't seem to join up. We'll build a demo around a real case from your business and, if it's a good fit, run a pilot with a measurable outcome.

Or email us directly at gonzalo@wyre.es