Use case · WhatsApp agent
More than a WhatsApp chatbot:
an AI agent with your real data.
Wyre is not a WhatsApp chatbot: it is an AI agent that answers your customers with live data from your ERP and CRM (order status, invoices, stock), books appointments, logs incidents and orders, and hands off to a person anything outside the rules your team defines. 24/7 and in several languages.
Where it hurts
Why WhatsApp turns
into an endless queue.
Out of hours
A customer's message waits until the next morning, and sometimes the customer doesn't.
Canned replies
A chatbot with fixed answers doesn't know where the order is or whether there is stock, so it ends up passing everything to your team.
Looking it up in the ERP
Your team answers the same questions every day by copying the data from the ERP.
Where the answer comes from
Every answer,
built from your systems.
What Wyre does · WhatsApp
Reads every message, understands what the customer is asking and replies in the same conversation, in the customer's language.
Hover a source to see what it reads and what it does with it.
How it works
From a WhatsApp message
to an answer with real data.
Understands every message
Reads what the customer is asking and decides whether it is a question, a booking or an incident, and which customer it is.
- Understands free-form messages, not just menu options.
- Identifies the customer from your CRM.
- Tells questions, bookings and incidents apart so it acts in the right system.
WhatsApp · Customer identified → Request understood Answers with real data
Checks the ERP and replies with the real status of the order, invoice or stock, not a canned answer.
- Looks up the order, invoice or stock in your ERP.
- Writes the reply with the real data, in your company's tone.
- If the data is missing or falls outside the rules, it invents nothing and hands off to a person.
Customer question · ERP → Answer with real data Serves 24/7 and books
Replies at any hour, books appointments in your calendar and logs orders and incidents in your systems.
- Replies at night, on holidays and at peak times, with no queue.
- Books, changes or cancels appointments in the calendar.
- Logs orders and incidents in your systems so your team sees them.
Message at any hour · Calendar → Customer served Hands off to a person
Anything outside the rules your team defines goes to a person, with the history and the order at hand.
- Detects what falls outside the rules, such as a larger discount than allowed.
- Notifies the right person with the conversation history and the order.
- Every conversation is logged and your team can review it.
Outside the rules · History → Person notified
What changes
Your WhatsApp support, before and after.
A reply in seconds at any hour.
The real order status, straight from the ERP.
Everything logged in your systems, and what falls outside the rules goes to a person.
FAQ
Frequently asked questions
No. A chatbot replies with fixed texts or FAQs. Wyre is an AI agent for WhatsApp: it queries live data from your ERP and CRM, books appointments and logs orders and incidents, within the rules your team defines.
A bot follows a script of fixed texts and gets lost when a question falls outside it. An AI agent understands the request, finds the answer in live data from your ERP and CRM and shares the same context as the phone and email, so customers don't have to repeat themselves.
Yes. Your team defines what the agent can answer and what it can do; anything else goes to a person. Every conversation is logged and your team can review it whenever they want.
It says so clearly and hands the conversation to a person with the history and the order at hand, so the customer doesn't have to repeat anything.
Book, change or cancel appointments in your calendar, log orders and open incidents in your systems, and notify the right person when something needs a human. All within the rules your team defines.
Connect WhatsApp and the sources you already use: ERP, CRM and calendar. Wyre respects existing permissions, so the agent only reaches what your team enables for it.
More use cases
Another use case
for your operations.
Budget variance control
Compares the budget with the real cost of every job, project or installation and warns you as soon as a line drifts, while there is still margin.
See the use caseProfit and loss by cost centre
The real result of every job or project, always up to date: income against costs, real versus planned margin and a comparison across projects.
See the use caseCustomer incident management
Collects incidents from email and WhatsApp, identifies the customer and their order, prioritises them and proposes the reply. Your team approves every action.
See the use caseKnowledge management
Builds your company memory from your email, Slack, CRM and Drive with nobody writing docs. Every answer cites its source and your team approves every action.
See the use caseCustomer tracking and pipeline
Detects each customer's status and stage from email, WhatsApp, ERP and CRM, flags the ones going cold and proposes the next step. Your team approves every action.
See the use caseAI voice agent
Takes and makes calls 24/7, answers with live data from your ERP and CRM and books appointments, within the rules your team defines.
See the use caseSupplier invoice automation
Reads every supplier invoice that arrives by email, classifies it and assigns it to its job, line item and supplier. Your team only reviews the exceptions.
See the use caseAsk your company data
Ask in natural language and get the answer from your ERP, spreadsheets and documents, with the sources cited. No waiting for someone to build a report.
See the use caseReplying to customer emails
Reads each email, finds the data in your ERP and drafts the reply. Your team reviews and approves it before it goes out.
See the use caseSales quotes
Prepares the quote from the customer's request and your price lists, and flags sent quotes with no reply. Your team approves every send.
See the use case
Contact
Which process should
Wyre take off your plate?
Tell us which manual work eats up most of your team's time, or which information you can't seem to join up. We'll build a demo around a real case from your business and, if it's a good fit, run a pilot with a measurable outcome.
Or email us directly at gonzalo@wyre.es