Use case · AI voice agent
AI voice agent:
takes and makes calls with your data.
Wyre's AI voice agent takes inbound phone calls and makes the outbound calls your team launches, with a natural voice. It answers with live data from your ERP and CRM, books appointments, logs incidents and hands off to a person anything outside the rules your team defines. 24/7 and in several languages.
Where it hurts
Why the phone
eats your day.
Missed calls
Out of hours or with the line busy, an unanswered call is a customer calling someone else.
Hours on the phone
Your team spends hours answering the same questions about orders and invoices.
What was said gets lost
What is said on a call almost never reaches the CRM, and whoever serves the customer next starts from scratch.
Where the answer comes from
Every call,
with the context of your systems.
What Wyre does · Phone
Takes inbound calls and makes the outbound calls your team launches, with a natural voice and in the customer's language.
Hover a source to see what it reads and what it does with it.
How it works
From a phone call
to a resolved, logged request.
Takes every call
Answers right away, understands what the caller needs and decides whether to resolve it or hand it to a person.
- Picks up on the first ring, at any hour.
- Understands what the caller asks, in their own words.
- Identifies the customer from your CRM.
Call · Customer identified → Request understood Answers with real data
Checks the ERP and answers with the real data on the invoice, order or appointment, not a generic reply.
- Looks up the invoice, order or appointment in your systems.
- Answers with the real data, clearly and briefly.
- If the data is missing or falls outside the rules, it invents nothing and hands off to a person.
Customer question · ERP → Answer with real data No call goes unanswered
Answers out of hours and at peak times, and leaves a summary of every call in the CRM.
- Answers at night, on holidays and when your team is busy.
- Books, changes or cancels appointments during the call.
- Logs a summary of the conversation in the CRM.
Call at any hour · CRM → Call resolved and logged Outbound calls your team launches
Your team defines the campaign and launches it; the agent calls each customer and logs the result.
- Your team chooses who to call and with what goal.
- The agent calls each customer, confirms or changes the appointment and notes it in the calendar.
- Hands off to a person anything outside the rules and logs every call.
Campaign · Launch → Call campaign running
What changes
Your phone support, before and after.
Every call answered, at any hour.
The answer comes from the ERP, with the real data.
A summary of each call logged in the CRM.
FAQ
Frequently asked questions
It is an AI assistant that takes and makes phone calls with a natural voice and acts in your systems. It answers with live data from your ERP and CRM, books appointments and logs incidents, within the rules your team defines. It is also known as an AI phone agent.
An IVR makes callers press options and only routes the call, and a generic AI receptionist usually isn't connected to your ERP or CRM. Wyre's voice agent understands what the customer asks and acts in your systems with real data: it checks the ERP, books the appointment in your calendar and logs the call in the CRM.
Yes. Your team defines and launches outbound call campaigns, for example to confirm appointments, and the agent calls each customer and logs the result. Outbound calls are always launched by your team.
It transfers the call to a person with the context of the conversation, or schedules a callback, so the customer doesn't have to repeat anything.
Your team. It defines the rules and limits of what the agent can answer and do; anything outside goes to a person. Every call is logged and your team can review it.
It answers 24/7, including out of hours, holidays and peak times, and in several languages. Your team configures the languages and hours to fit your customers.
More use cases
Another use case
for your operations.
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Collects incidents from email and WhatsApp, identifies the customer and their order, prioritises them and proposes the reply. Your team approves every action.
See the use caseKnowledge management
Builds your company memory from your email, Slack, CRM and Drive with nobody writing docs. Every answer cites its source and your team approves every action.
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Detects each customer's status and stage from email, WhatsApp, ERP and CRM, flags the ones going cold and proposes the next step. Your team approves every action.
See the use caseAI agent for WhatsApp
Answers on WhatsApp with live data from your ERP and CRM, books appointments and logs orders 24/7, within the rules your team defines.
See the use caseSupplier invoice automation
Reads every supplier invoice that arrives by email, classifies it and assigns it to its job, line item and supplier. Your team only reviews the exceptions.
See the use caseAsk your company data
Ask in natural language and get the answer from your ERP, spreadsheets and documents, with the sources cited. No waiting for someone to build a report.
See the use caseReplying to customer emails
Reads each email, finds the data in your ERP and drafts the reply. Your team reviews and approves it before it goes out.
See the use caseSales quotes
Prepares the quote from the customer's request and your price lists, and flags sent quotes with no reply. Your team approves every send.
See the use case
Contact
Which process should
Wyre take off your plate?
Tell us which manual work eats up most of your team's time, or which information you can't seem to join up. We'll build a demo around a real case from your business and, if it's a good fit, run a pilot with a measurable outcome.
Or email us directly at gonzalo@wyre.es